Customer Experience Specialist — Hybrid & Empathetic

Choose901; Memphis (TN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

401(k) matching

Casual environment

Weekday schedule

Job summary

Lensrentals is seeking an Associate Customer Experience Agent in Memphis to uphold our Wondrous Hospitality standard. You will modify orders, interpret shipment data, and respond to customers across email, phone, and live chat, guiding them through the Lensrentals journey.

The role emphasizes accurate data handling, quick inquiry resolution, and collaboration with a tight-knit team in a hybrid work setting. Starting pay is $20/hour, with competitive benefits and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Willingness to learn internal digital systems.
• Ability to work under pressure and meet deadlines.
• Attention to detail and reliability in repetitive tasks.
• Punctual and able to collaborate in a tight-knit team.

Responsibilities

• Modify orders and understand order/shipment data.
• Promptly address customer inquiries via email, phone, and live chat.
• Prioritize inquiries to ensure a unified customer experience.
• Represent Lensrentals as the first impression of Customer Experience.

Skills

Verbal communication

Digital communication

Attention to detail

Punctuality

Learn new systems

Handle repetitive tasks

Work under pressure

Tools

CRM systems

Job description

Lensrentals is seeking an Associate Customer Experience Agent in Memphis to uphold our Wondrous Hospitality standard. You will modify orders, interpret shipment data, and respond to customers across email, phone, and live chat, guiding them through the Lensrentals journey.

The role emphasizes accurate data handling, quick inquiry resolution, and collaboration with a tight-knit team in a hybrid work setting. Starting pay is $20/hour, with competitive benefits and growth opportunities.