Customer Experience Specialist - Hybrid & Remote

Lensrentals; Memphis (TN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Starting pay $20/hour

Health, Dental and Vision insurance

Paid Vacation and Sick Leave

401(k) with company matching

Casual work environment

Mon-Fri schedule with paid lunch

Job summary

Lensrentals in Memphis is seeking an Associate Customer Experience Agent to uphold our Wondrous Hospitality standard through clear, helpful communication. You will assist customers via email, phone, and live chat, modify orders, and guide them through the Lensrentals experience while maintaining high service standards in a hybrid in-office/remote role.

Join a team that values empathy, reliability, and problem solving, with a Monday–Friday schedule and comprehensive benefits.

Qualifications

• Verbal and digital communication skills are essential.
• Ability to learn internal digital systems and processes.
• Strong attention to detail and reliability under deadlines.
• Willingness to contribute to a collaborative, high-standard team.

Responsibilities

• Accurately modify orders and manage shipment data.
• Respond to customer inquiries via email, phone, and live chat.
• Prioritize requests to ensure timely resolution.
• Represent Lensrentals as the first point of contact with customers.

Skills

Verbal communication

Digital communication

Growth mindset

Digital systems learning

Team collaboration

Working under pressure

Attention to detail

Consistency in tasks

Punctuality

Job description

Lensrentals in Memphis is seeking an Associate Customer Experience Agent to uphold our Wondrous Hospitality standard through clear, helpful communication. You will assist customers via email, phone, and live chat, modify orders, and guide them through the Lensrentals experience while maintaining high service standards in a hybrid in-office/remote role.

Join a team that values empathy, reliability, and problem solving, with a Monday–Friday schedule and comprehensive benefits.