Customer Success Associate

Jobtailor; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in the United States (Illinois) is seeking a Customer Success Specialist to support the full lifecycle of our customers, from onboarding to renewal.

You will troubleshoot, collect feedback, and collaborate with product teams to improve offerings, while maintaining strong client relationships and ensuring high engagement.

This role emphasizes documentation in our CRM and data-driven insights to drive service improvements and customer satisfaction.

Qualifications

• Onboarding experience for new customers required.
• Ability to address a broad range of inquiries and issues.

Responsibilities

• Build upon foundational skills to support and manage the customer lifecycle.
• Troubleshoot and provide enhancements as an essential resource for customers.
• Ensure customers are engaged and satisfied.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

Job description

Responsibilities

• Build upon foundational skills to support and manage the customer lifecycle.
• Act as an essential resource for troubleshooting and enhancements.
• Ensure customers are engaged and satisfied.

Requirements

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate‑level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

Soft Skills

• customer engagement
• troubleshooting
• customer satisfaction
• onboarding
• issue resolution
• training
• collaboration
• relationship management
• feedback analysis
• documentation