Client Success Associate

Gaffa group; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading business consulting firm based in Fort Worth, Texas, is looking for a Client Success Associate. In this role, you will be the primary contact for clients, ensuring they enjoy a smooth experience with the products and services. Your duties will include managing client relationships, assisting with onboarding, and tracking engagement. The ideal candidate is enthusiastic about helping clients succeed and possesses strong communication skills. This full-time position offers a salary range of $45,000 to $60,000 per year.

Qualifications

• Experience in customer service or client support.
• Strong communication and interpersonal skills.
• Ability to analyze feedback and drive improvements.

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact for client enquiries and support.
• Assist new clients through onboarding and training processes.
• Monitor client accounts to ensure satisfaction and track engagement.

Skills

Client relationship management

Communication skills

Problem-solving

Job description

This range is provided by Gaffa group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $60,000.00/yr

About Us

At Gaffa Group Inc, we’re passionate about helping our clients succeed.

What You’ll Do

As a Client Success Associate, you’ll be the go-to contact for our clients—ensuring they have a smooth experience, get the most from our products or services, and stay excited about partnering with us.

Key responsibilities include:

• Building and maintaining strong, long-term relationships with clients.
• Serving as the main point of contact for client enquiries, support, and follow-ups.
• Assisting new clients through onboarding and training processes.
• Monitoring client accounts to ensure satisfaction and identify opportunities for growth.
• Gathering and analyzing feedback to improve client experience and internal processes.
• Collaborating with sales, marketing, and product teams to deliver seamless client experiences.
• Tracking client engagement and preparing regular reports on account health and performance.

If you’re passionate about helping clients succeed and thrive in a fast-paced environment, we’d love to hear from you!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Business Consulting and Services