Seasonal Overnight Stocker & Customer Service Pro

Michaels; Philadelphia (Philadelphia County); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

access to partner discount programs

Job summary

Michaels in Philadelphia is seeking a friendly, customer-focused Store Associate to help customers shop, locate products, and provide solutions. You will execute fast, accurate cash handling and ensure a smooth checkout experience while supporting store operations.

You’ll participate in truck unloading, stock and planogram tasks, assist with omnichannel processes like Buy Online Pickup in Store and Ship From Store, and promote the Rewards program.

Qualifications

• Retail and/or customer service experience preferred.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Omnichannel support

Job description

Michaels in Philadelphia is seeking a friendly, customer-focused Store Associate to help customers shop, locate products, and provide solutions. You will execute fast, accurate cash handling and ensure a smooth checkout experience while supporting store operations.

You’ll participate in truck unloading, stock and planogram tasks, assist with omnichannel processes like Buy Online Pickup in Store and Ship From Store, and promote the Rewards program.