Customer Experience Associate

Premier Cooperative; Mount Horeb (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Premier Cooperative is seeking an Entry-level Customer Experience Associate at Mt Horeb Agronomy in Mount Horeb, WI. The role focuses on delivering friendly energy customer service while providing essential administrative support to the Energy Division Manager.

You will handle customer questions, coordinate with sales and operations, and help maintain accurate records and project tracking. This position offers full-time hours and requires strong organizational and communication skills.

Qualifications

• Be the person customers want to work with.
• Strong customer service and communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable taking initiative and following through without needing constant direction.
• Strong attention to detail and accuracy.
• Professional and comfortable working with customers, employees, managers, and vendors.
• Ability to handle confidential and sensitive business information appropriately.
• Willingness to learn the energy business and grow with the position.

Responsibilities

• Serve as a friendly and knowledgeable point of contact for energy customers.
• Assist customers with questions, account information, service requests, and general energy needs.
• Coordinate customer requests with sales, delivery, service, and operations teams.
• Help resolve customer concerns and ensure timely follow-up.
• Build strong relationships with customers and provide the level of service they expect from Premier Cooperative.
• Assist with customer communications, mailings, promotions, and other Energy Division initiatives.
• Provide day-to-day administrative and organizational support to the Energy Division Manager.
• Help coordinate meetings, schedules, communications, and follow-up items.
• Prepare reports, spreadsheets, correspondence, presentations, and other materials.
• Help track projects, deadlines, customer initiatives, and division priorities.
• Assist with gathering and organizing information for budgeting, planning, pricing, sales, and operational discussions.
• Communicate and coordinate with employees across locations and departments.
• Help keep projects moving by following up on information, responsibilities, and next steps.
• Maintain organized and accurate records.
• Support special projects and other needs within the Energy Division.

Skills

Customer service

Communication

Organization

Initiative

Attention to detail

Professionalism

Tools

Microsoft Office

Job description

Job Details: Level: Entry, Job Location: Mt Horeb Agronomy - Mount Horeb, WI 53572, Position Type: Full Time, Education Level: None, Salary Range: $20.00 - $25.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Admin - Clerical, This position is a unique opportunity for someone who enjoys working with customers, keeping things organized, solving problems, and being involved in the day-to-day activity of a busy and growing energy business.

The Customer Experience Associate will serve as a key point of contact for customers while also providing administrative and organizational support to the Energy Division Manager. The right person will be comfortable juggling priorities, communicating with a variety of people, and helping make sure customers and coworkers have what they need to be successful.

What You'll Do

Customer Experience

• Serve as a friendly and knowledgeable point of contact for energy customers.
• Assist customers with questions, account information, service requests, and general energy needs.
• Coordinate customer requests with sales, delivery, service, and operations teams.
• Help resolve customer concerns and ensure timely follow-up.
• Build strong relationships with customers and provide the level of service they expect from Premier Cooperative.
• Assist with customer communications, mailings, promotions, and other Energy Division initiatives.

Energy Division Support

• Provide day-to-day administrative and organizational support to the Energy Division Manager.
• Help coordinate meetings, schedules, communications, and follow-up items.
• Prepare reports, spreadsheets, correspondence, presentations, and other materials.
• Help track projects, deadlines, customer initiatives, and division priorities.
• Assist with gathering and organizing information for budgeting, planning, pricing, sales, and operational discussions.
• Communicate and coordinate with employees across locations and departments.
• Help keep projects moving by following up on information, responsibilities, and next steps.
• Maintain organized and accurate records.
• Support special projects and other needs within the Energy Division.

Qualifications:

• Be the person customers want to work with.
• Strong customer service and communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable taking initiative and following through without needing constant direction.
• Strong attention to detail and accuracy.
• Professional and comfortable working with customers, employees, managers, and vendors.
• Ability to handle confidential and sensitive business information appropriately.
• Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint.
• Previous customer service, administrative, office, energy, agriculture, or cooperative experience is helpful.
• Willingness to learn the energy business and grow with the position.