Customer Experience Associate

SmartRecruiters, Inc.; Montpelier (ID); On-site; USD 32,000 - 45,000; Full time

Job summary

Wow 1st (DBA) is seeking a Customer Service Rep to join our Montpelier, United States team. You will be the friendly face of the store, handling inquiries, processing orders, and resolving issues with professionalism.

In this role, you will maintain product knowledge, document interactions in the CRM, and collaborate with other departments to ensure customer satisfaction while meeting performance metrics.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Demonstrated problem-solving abilities in a fast-paced environment.
• Experience with CRM software is preferred.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
• Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions.
• Process orders, returns, and exchanges efficiently while maintaining attention to detail.
• Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Document customer interactions and update customer records in our CRM system.
• Identify and elevate complex issues to appropriate team members or management when necessary.
• Participate in team meetings and training sessions to continuously improve customer service skills.
• Contribute to the development of customer service best practices and standard operating procedures.
• Meet or exceed established performance metrics and quality standards.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Wow 1st (DBA) is seeking a Customer Service Rep to join our Montpelier, United States team. You will be the friendly face of the store, handling inquiries, processing orders, and resolving issues with professionalism.

In this role, you will maintain product knowledge, document interactions in the CRM, and collaborate with other departments to ensure customer satisfaction while meeting performance metrics.