Customer Service Rep (08353)

Domino's; Salmon (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

Wow 1st (DBA), a locally owned franchise, seeks a customer service associate to greet guests, answer inquiries, and provide information quickly in a fast-paced environment.

You will handle complaints, process orders, document interactions in the CRM, and collaborate with other teams to resolve issues while upholding quality standards and contributing to a positive guest experience.

Qualifications

• Excellent verbal and written communication skills.
• People skills to charm customers from all walks of life.
• Strong problem-solving abilities and proactive mindset.
• Tech-savvy with ability to navigate computer systems.
• Experience with CRM software.
• Multitasking in a fast-paced environment.
• Attention to detail to catch typos and errors.
• Team player with flexible schedule.

Responsibilities

• Decode inquiries and provide accurate information quickly.
• Resolve complaints to restore customer satisfaction.
• Process, return, and exchange orders as needed.
• Coordinate with other departments to meet customer needs.
• Be a walking product encyclopedia about offerings.
• Document customer interactions in the CRM system.
• Escalate complex issues to management when needed.
• Participate in team trainings to improve service.
• Contribute ideas to the customer service playbook.
• Help meet quality standards and performance goals.

Skills

Communication

People skills

Problem solving

Tech savvy

Multitasking

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

• Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
• Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
• Master the art of order juggling – process, return, exchange, repeat!
• Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
• Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings
• Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
• Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
• Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
• Help craft the ultimate customer service playbook by contributing your genius ideas
• Smash those performance goals like a boss and keep our quality standards flying high

Qualifications

• Jedi-level communication skills, both in speaking and writing – you can explain things clearer than a crystal ball!
• People skills that would make even Ryan Reynolds jealous – you can charm customers from all walks of life
• Problem-solving abilities that would impress Einstein– you're always one step ahead of customer concerns
• Tech-savvy enough to make Iron Man proud – you can navigate computer systems like a pro
• CRM software experience that would make you the Yoda of customer data management
• Multitasking skills that would put an octopus to shame – you thrive in our fast-paced, whirlwind environment
• Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
• Zen master-level calm under pressure – you can turn conflicts into group hugs (metaphorically speaking, of course)
• Eagle-eye attention to detail – you can spot a typo from a mile away
• Team player vibes mixed with lone wolf independence – you're the Swiss Army knife of customer service
• Flexibility that would make a yoga instructor envious – you bend and adapt to changing priorities like a champ
• High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
• Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!

Additional Information

All your information will be kept confidential according to EEO guidelines.