Customer Service Rep (07133)

SmartRecruiters, Inc.; Montpelier (ID); On-site; USD 32,000 - 45,000; Full time

Job summary

Wow 1st (DBA) is seeking a Customer Service Rep to join our Montpelier, United States team. You will be the friendly face of the store, handling inquiries, processing orders, and resolving issues with professionalism.

In this role, you will maintain product knowledge, document interactions in the CRM, and collaborate with other departments to ensure customer satisfaction while meeting performance metrics.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Demonstrated problem-solving abilities in a fast-paced environment.
• Experience with CRM software is preferred.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
• Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions.
• Process orders, returns, and exchanges efficiently while maintaining attention to detail.
• Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Document customer interactions and update customer records in our CRM system.
• Identify and elevate complex issues to appropriate team members or management when necessary.
• Participate in team meetings and training sessions to continuously improve customer service skills.
• Contribute to the development of customer service best practices and standard operating procedures.
• Meet or exceed established performance metrics and quality standards.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

• Job Category Org: Store Customer Service Rep

Company Description

Wow 1st (DBA) is a locally owned and operated franchise.We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.

• Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
• Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
• Process orders, returns, and exchanges efficiently while maintaining attention to detail
• Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Document customer interactions and update customer records in our CRM system
• Identify and elevate complex issues to appropriate team members or management when necessary
• Participate in team meetings and training sessions to continuously improve customer service skills
• Contribute to the development of customer service best practices and standard operating procedures
• Meet or exceed established performance metrics and quality standards

Qualifications

• Excellent verbal and written communication skills with the ability to convey information clearly and concisely
• Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
• Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
• Proficiency in using computer systems, including keyboard and touch screen interfaces
• Experience with customer relationship management (CRM) software
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic math skills for processing transactions and handling financial inquiries
• Knowledge of conflict resolution techniques and the ability to remain calm under pressure
• Strong attention to detail and commitment to accuracy in all tasks
• Ability to work independently and collaboratively as part of a team
• Flexibility to adapt to changing priorities and customer needs
• High school diploma or equivalent; additional customer service training or certification is a plus
• Previous customer service experience preferred, but not required for candidates demonstrating strong potential

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply