Customer Service Rep (07397)

Domino's; Blackfoot (ID); On-site; USD 25,000 - 35,000; Full time

Job summary

Domino's in Blackfoot, Idaho, is seeking a Customer Service Representative to enhance customer satisfaction and provide a friendly face at our locations. As a vital part of our team, you'll handle inquiries, resolve complaints, and assist in order management while ensuring a positive customer experience.

The ideal candidate excels in communication, possesses strong problem-solving skills, and thrives in a dynamic environment. Join us in our mission to serve the community with quality products and service!

Qualifications

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills to connect with a diverse customer base.
• Proactive problem-solving approach to customer concerns.
• Competent with technology and CRM systems.
• Ability to multitask and thrive in a fast-paced environment.
• Precise mathematical skills for transaction handling.
• Ability to remain calm and effective under pressure.
• Meticulous attention to detail in documentation and interactions.
• Demonstrated team player while also capable of independent work.
• Adaptability to changing environments and priorities.

Responsibilities

• Manage customer inquiries and provide information efficiently.
• Resolve customer complaints effectively.
• Handle orders, returns, and exchanges.
• Facilitate communication between departments.
• Educate customers on product offerings.
• Document customer interactions in CRM.
• Identify issues and escalate to management as needed.
• Participate in team meetings and training sessions.
• Contribute ideas for improving customer service processes.
• Achieve performance goals per company standards.

Skills

Communication skills

People skills

Problem-solving skills

Tech-savviness

CRM software experience

Multitasking skills

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Job description

• Job Category Org: Store Customer Service Rep

Company Description

Wow 1st (DBA) is a locally owned and operated franchise.We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!

• Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
• Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
• Master the art of order juggling – process, return, exchange, repeat!
• Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
• Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings
• Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
• Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
• Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
• Help craft the ultimate customer service playbook by contributing your genius ideas
• Smash those performance goals like a boss and keep our quality standards flying high

Qualifications

• Jedi-level communication skills, both in speaking and writing – you can explain things clearer than a crystal ball!
• People skills that would make even Ryan Reynoldsjealous – you can charm customers from all walks of life
• Problem-solving abilities that would impressEinstein– you're always one step ahead of customer concerns
• Tech-savvy enough to make Iron Man proud – you can navigate computer systems like a pro
• CRM software experience that would make you the Yoda of customer data management
• Multitasking skills that would put an octopus to shame – you thrive in our fast-paced, whirlwind environment
• Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
• Zen master-level calm under pressure – you can turn conflicts into group hugs (metaphorically speaking, of course)
• Eagle-eye attention to detail – you can spot a typo from a mile away
• Team player vibes mixed with lone wolf independence – you're the Swiss Army knife of customer service
• Flexibility that would make a yoga instructor envious – you bend and adapt to changing priorities like a champ
• High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
• Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!

Additional Information

All your information will be kept confidential according to EEO guidelines.