Customer Service Pro - Fast-Paced Support Hero

SmartRecruiters, Inc.; Afton (WY); On-site; USD 30,000 - 42,000; Full time

Job summary

Wow 1st (DBA) is a franchise location of Domino's in Afton, WY seeking a friendly Customer Service Rep to be the face of our store. You will handle inquiries, take orders, and ensure accurate processing while keeping customers smiling with quick solutions.

Join our fast-paced team to help with order management, documentation in the CRM, and collaboration across departments to resolve issues. A can-do attitude is valued here.

Qualifications

• Clear spoken and written communication.
• Ability to explain things clearly and manage customer inquiries.
• Strong problem-solving and multitasking abilities.
• Comfort navigating computer systems and CRM software.
• Experience with customer data management is a plus.

Responsibilities

• Decode inquiries and provide information quickly.
• Resolve complaints and convert unhappy customers into satisfied ones.
• Process orders, returns, and exchanges efficiently.
• Coordinate with other departments to meet customer needs.
• Document customer interactions in the CRM system.
• Identify issues and escalate to management when needed.
• Contribute to team trainings and improve service quality.

Skills

Exceptional communication

Customer empathy

Problem solving

Tech savvy

CRM experience

Multitasking

Attention to detail

Team player

Flexibility

Basic math

Education

High school diploma or equivalent

Tools

CRM software

Job description

Wow 1st (DBA) is a franchise location of Domino's in Afton, WY seeking a friendly Customer Service Rep to be the face of our store. You will handle inquiries, take orders, and ensure accurate processing while keeping customers smiling with quick solutions.

Join our fast-paced team to help with order management, documentation in the CRM, and collaboration across departments to resolve issues. A can-do attitude is valued here.