Customer Experience Appointment Representative

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability coverage

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is looking for a Customer Experience Appointment Representative in Lowell, Arkansas. The role involves scheduling deliveries, maintaining customer relationships, and providing documentation for disputes.

The ideal candidate will have a High School Diploma/GED with experience in a similar role, along with strong communication and multitasking skills. Benefits include medical, dental, vision, retirement plan, and paid time off.

Qualifications

• Minimum of 1-2 years of working experience required.
• Ability to communicate effectively over the phone.
• Proficient time-management skills.

Responsibilities

• Schedule and reschedule loads awarded by the customer.
• Track trailer pools for scheduling.
• Provide documentation for customer disputes.
• Monitor freight for resets and reschedules.
• Resolve appointment requests for key customers.
• Build relationships with new and existing customers.
• Communicate with customers to verify product orders.

Skills

Multitasking

Effective communication

Time management

Ability to handle stress

Education

High School Diploma/GED

Bachelor’s Degree

Job description

Job Title

Customer Experience Appointment Representative

Location

United States of America, Arkansas, Lowell (City)

Department

Administration, Facilities & Secretarial

Employment Type

Full time

Job Summary

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

Key Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

Qualifications

• Minimum: High School Diploma/GED with 1-2 years of working experience.
• Preferred: Bachelor’s Degree with 1-2 years of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work environment.

Compensation

Starting pay within the range may be affected by skills, education, experience, geography, and other qualifications. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable.

Benefits

• Medical benefit.
• Dental benefit.
• Vision benefit.
• 401(k) retirement plan.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave, two weeks of paid parental leave.
• Six paid holidays annually.

Equal Employment Opportunity Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.