Customer Experience and Administration Officer

Maroondah City Council; Ringwood (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Customer Experience and Administration Officer, where your skills will contribute to enhancing community services. This role offers the chance to work in a dynamic environment, providing administrative support and exceptional customer service. You'll utilize online tools to streamline operations and ensure customer satisfaction. If you're passionate about making a difference and possess strong communication and organizational abilities, this is the perfect opportunity for you to shine and help shape local government services.

Qualifications

• Proven experience in administration and customer service roles.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide administrative support and ensure smooth operations.
• Deliver exceptional customer service across various channels.

Skills

Customer Service

Communication Skills

Organisational Skills

Attention to Detail

Education

Bachelor's Degree in Business Administration or related field

Tools

Online Customer Information Tools

Corporate Systems

Job description

Customer Experience and Administration Officer

Customer Experience and Administration Officer

• Ongoing Full Time
• Location: Aquanation, Ringwood

Work with us and make a difference
We are making a difference in local government. We strive for excellence through working together and consistently finding better ways to create and deliver quality services to our community.

Maroondah Leisure is offering an exciting opportunity for a skilled and enthusiastic Customer Experience and Administration Officer to join our team.

Are you a passionate administration professional with excellent communication and organisational skills? Do you excel at delivering exceptional customer service through various communication channels?

In this role, you will be responsible for providing administrative support, customer service, and ensuring smooth operations across our Leisure and Aquatic venues.

We are seeking a detail-orientated individual who can excel in a dynamic and fast-paced team environment, utilising online customer information tools and corporate systems to deliver exceptional results.

As a member of our Customer Experience and Sales Team, you will report to the Customer Experience and Sales Coordinator.

If you are driven by a commitment to delivering high quality customer service and possess the requisite skills and experience, we invite you to apply for the position by submitting your resume, cover letter, and success criteria questions.

As part of our selection process you may be required to have pre-employment checks. (Psychometric Assessment, CrimCheck and Working with Children Check).

For further information please call Fallon Wise, Customer Experience and Sales Coordinator on Tel: [phone].

• Start your application by clicking the "begin" button.