Customer Experience Analytics Analyst

Smartaira; Georgia; On-site; USD 70,000 - 110,000; Full time

Job summary

Smartaira is seeking a motivated Customer Experience Data Analyst to deliver insights that drive smarter decisions, customer satisfaction, and operational efficiency. This role blends analytics with business sense to equip leaders with actionable information.

You will build automated dashboards, evaluate CX processes, and coordinate cross-functional projects to ensure timely delivery and impact. Strong communication and data visualization skills are essential.

Qualifications

• Bachelor's degree in a relevant field.
• Strong analytical and problem-solving skills.
• Ability to translate data into business outcomes.
• Proficiency with data tools and visualization.
• Excellent communication to both technical and non-technical audiences.
• Capable of managing multiple priorities with cross-team collaboration.

Responsibilities

• Analyze business processes to improve efficiency and customer experience.
• Assess agent productivity metrics and manpower planning.
• Conduct financial modeling and cost analyses.
• Build automated dashboards and reports to track KPIs.
• Translate data into clear, actionable leadership insights.
• Coordinate timelines and monitor deliverables across teams.
• Present recommendations to executives based on data.

Skills

Analytical thinking

Problem-solving

Data-driven decision making

Effective communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Analytics/Finance/Engineering

Tools

Excel

SQL

Power BI

Tableau

Looker

Freshdesk

Crexendo

HEX

Job description

Smartaira is seeking a motivated Customer Experience Data Analyst to deliver insights that drive smarter decisions, customer satisfaction, and operational efficiency. This role blends analytics with business sense to equip leaders with actionable information.

You will build automated dashboards, evaluate CX processes, and coordinate cross-functional projects to ensure timely delivery and impact. Strong communication and data visualization skills are essential.