Data-Driven Customer Analytics Associate

South Jersey Industries; Atlantic City (NJ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible vacation

Health insurance

Short-term and Long-term Disability

401(k) with company match

Employee Resource Groups

Job summary

South Jersey Industries seeks a Customer Analytics professional to analyze data and optimize the customer experience. You will build dashboards, forecasts, and strategic plans using Power BI and advanced Excel techniques to guide business decisions.

Responsibilities include reporting on customer experience and operations, coordinating with IT and other departments, and supporting workforce planning and regulatory requests. A Bachelor’s degree and analytical mindset are required.

Qualifications

• Bachelor’s degree with 0 years of relevant experience or equivalent work experience.
• Strong analytical skills and problem solving, attention to detail.
• Ability to work independently and collaboratively, with initiative.

Responsibilities

• Provide data-driven insights to optimize Customer Experience and Operations.
• Consolidate data from multiple sources and create dashboards and reports.
• Support workforce planning with forecasts and scheduling analysis.
• Assist with regulatory reporting and ad-hoc data requests.

Skills

Analytical thinking

Advanced Excel

Statistical methods

Analytical toolsets

Education

Bachelor's degree

Tools

Power BI

Job description

South Jersey Industries seeks a Customer Analytics professional to analyze data and optimize the customer experience. You will build dashboards, forecasts, and strategic plans using Power BI and advanced Excel techniques to guide business decisions.

Responsibilities include reporting on customer experience and operations, coordinating with IT and other departments, and supporting workforce planning and regulatory requests. A Bachelor’s degree and analytical mindset are required.