Customer Experience Analyst I: Data Insights & Dashboards

HNI Workplace Furnishings, LLC; Muscatine (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits from Day 1

Job summary

HNI Corporation’s Workplace Furnishings team seeks a Customer Experience Analyst 1 to source, analyze, and present data that informs decisions. You will improve order and material flow, help build sustainable processes, and create basic forecasting models for work volume while supporting departmental reporting and data visibility.

You will lead data collection and analysis across platforms, ensuring data integrity, and partner with cross-functional teams to identify initiatives that enhance

Qualifications

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

Responsibilities

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.

Skills

Excel

Power BI

Written communication

Problem solving

Education

High school diploma or equivalent

Associate's degree in Finance/Business Administration or related field (preferred)

Job description

HNI Corporation’s Workplace Furnishings team seeks a Customer Experience Analyst 1 to source, analyze, and present data that informs decisions. You will improve order and material flow, help build sustainable processes, and create basic forecasting models for work volume while supporting departmental reporting and data visibility.

You will lead data collection and analysis across platforms, ensuring data integrity, and partner with cross-functional teams to identify initiatives that enhance