Customer Engagement & Data Insights Analyst II

WM; Windsor (CT); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock purchase plan

401(k) matching

Paid vacation, holidays, and personal/

Job summary

WM is seeking an intermediate data analyst to support and enhance workflow, customer experience and communications. The role focuses on customer messaging, data integrity, and portal enhancements, acting as a bridge between business stakeholders, operations, and technology partners.

Responsibilities include reporting, identifying root causes in customer data, refining requirements, and guiding improvements across processes.

Qualifications

• Bachelor's degree or equivalent required; 4 years of relevant work experience if no degree.
• 3 years of relevant work experience in business analysis, reporting, digital operations or related disciplines.
• Experience with customer communications or Salesforce Marketing Cloud is a plus.

Responsibilities

• Serve as subject matter expert for operational customer messaging workstreams in Salesforce Marketing Cloud.
• Prepare reports on data summaries, changes, trends and performance for management; provide assessments and recommendations.
• Lead intermediate-level analysis of customer contact data quality and drive scalable improvements.

Skills

Data analysis

Reporting

Business analysis

Stakeholder communication

Education

Bachelor's Degree in Business Administration, Analytics, Marketing, Information Systems, or similar area of study

High School Diploma or GED plus 4 years relevant experience

Job description

WM is seeking an intermediate data analyst to support and enhance workflow, customer experience and communications. The role focuses on customer messaging, data integrity, and portal enhancements, acting as a bridge between business stakeholders, operations, and technology partners.

Responsibilities include reporting, identifying root causes in customer data, refining requirements, and guiding improvements across processes.