Customer Experience Analyst 1

HNI Workplace Furnishings, LLC; Muscatine (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits from Day 1

Job summary

HNI Corporation’s Workplace Furnishings team seeks a Customer Experience Analyst 1 to source, analyze, and present data that informs decisions. You will improve order and material flow, help build sustainable processes, and create basic forecasting models for work volume while supporting departmental reporting and data visibility.

You will lead data collection and analysis across platforms, ensuring data integrity, and partner with cross-functional teams to identify initiatives that enhance

Qualifications

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

Responsibilities

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.

Skills

Excel

Power BI

Written communication

Problem solving

Education

High school diploma or equivalent

Associate's degree in Finance/Business Administration or related field (preferred)

Job description

Position at HNI Workplace Furnishings

Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

Your Impact Starts the Day You Do!

What We Need

We are looking for a Customer Experience Analyst 1 to join our HNI Workplace Furnishings team.

The Customer Experience Analyst 1 is responsible for sourcing, analyzing, and presenting data to support decision-making. This role will improve order and material flow, assist in developing sustainable processes and tools for member performance transparency, create basic forecasting models for work volume, and support the development of departmental reporting and data visibility.

What You Will Do

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.

What You Have

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

What You’re Good At

• Basic understanding of customer-facing operations and business processes.
• Experience with customer support systems such as Excel and Power BI.
• Clear written and verbal communication skills.
• Strong problem-solving mindset and attention to detail.
• Ability to work both independently and collaboratively.
• Willingness to learn systems, tools, and organizational processes.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products. We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com. Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.