CX Data Analyst I: Insights & Process Optimization

HNI Corporation; Muscatine (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Benefits starting Day 1

Job summary

HNI Corporation in Muscatine, IA is seeking a Customer Experience Analyst 1 to analyze case and order data to identify service improvements and support decision-making across teams.

You will develop basic forecasting models, report on performance, and help build transparent dashboards while collaborating with cross-functional partners to drive customer satisfaction.

The role offers day-one benefits and opportunities to grow within a global workplace furnishings company.

Qualifications

• High school diploma or equivalent required; associate degree preferred in Finance, Business Administration, or related field.
• 1+ year of relevant experience; 2+ years preferred.
• Experience with customer-facing operations and data tools.

Responsibilities

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to articulate business processes to stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring data integrity and program quality across platforms.
• Spearhead documentation and refinement of processes, improving the functionality of data source tools, reports, and dashboards to drive customer experience.
• Participate with cross-functional teams to identify and scope initiatives to optimize service performance and customer satisfaction.
• Manage deconstruction of complex problems; lead discussions and apply advanced problem-solving approaches to large-scale issues.
• Lead and oversee the organization, planning, and project management of initiatives; provide progress reports to senior leaders.
• Drive change initiatives from inception through completion; present technical and non-technical information and deliver training to users at all levels of the organization.

Skills

Excel

Power BI

Education

High school diploma or equivalent

Associate's degree in Finance, Business Administration, or related field

Job description

HNI Corporation in Muscatine, IA is seeking a Customer Experience Analyst 1 to analyze case and order data to identify service improvements and support decision-making across teams.

You will develop basic forecasting models, report on performance, and help build transparent dashboards while collaborating with cross-functional partners to drive customer satisfaction.

The role offers day-one benefits and opportunities to grow within a global workplace furnishings company.