Customer Experience Analyst 1

HNI Corporation; Muscatine (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Benefits starting Day 1

Job summary

HNI Corporation in Muscatine, IA is seeking a Customer Experience Analyst 1 to analyze case and order data to identify service improvements and support decision-making across teams.

You will develop basic forecasting models, report on performance, and help build transparent dashboards while collaborating with cross-functional partners to drive customer satisfaction.

The role offers day-one benefits and opportunities to grow within a global workplace furnishings company.

Qualifications

• High school diploma or equivalent required; associate degree preferred in Finance, Business Administration, or related field.
• 1+ year of relevant experience; 2+ years preferred.
• Experience with customer-facing operations and data tools.

Responsibilities

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to articulate business processes to stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring data integrity and program quality across platforms.
• Spearhead documentation and refinement of processes, improving the functionality of data source tools, reports, and dashboards to drive customer experience.
• Participate with cross-functional teams to identify and scope initiatives to optimize service performance and customer satisfaction.
• Manage deconstruction of complex problems; lead discussions and apply advanced problem-solving approaches to large-scale issues.
• Lead and oversee the organization, planning, and project management of initiatives; provide progress reports to senior leaders.
• Drive change initiatives from inception through completion; present technical and non-technical information and deliver training to users at all levels of the organization.

Skills

Excel

Power BI

Education

High school diploma or equivalent

Associate's degree in Finance, Business Administration, or related field

Job description

HNI Corporation

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

Your Impact Starts the Day You Do!

What We Need:

We are looking for a Customer Experience Analyst 1 to join our HNI Workplace Furnishings team. The Customer Experience Analyst 1 is responsible for sourcing, analyzing, and presenting data to support decision-making. This role will improve order and material flow, assist in developing sustainable processes and tools for member performance transparency, create basic forecasting models for work volume, and support the development of departmental reporting and data visibility.

What You Will Do:

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.

What You Have:

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

What You're Good At:

• Basic understanding of customer-facing operations and business processes.
• Experience with customer support systems such as Excel and Power BI.
• Clear written and verbal communication skills.
• Strong problem-solving mindset and attention to detail.
• Ability to work both independently and collaboratively.
• Willingness to learn systems, tools, and organizational processes.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.

• We offer benefits starting from Day 1.

To learn more, visit www.HNIbenefits.com.

Our company endeavors to make www.hnicareers.com accessible to any and all users.

Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.