Customer Experience Specialist- Temporary- Johnston & Murphy

Johnston&Murphy; Nashville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Johnston & Murphy is seeking a Customer Experience Specialist I for a temporary, on-site role to support customers and retail locations across the US. You will handle orders, shipments, returns, and inquiries with professionalism and brand-aligned service.

Ideal candidates have strong verbal and written communication, ability to multi-task, and comfort learning new software. Prior customer service and some retail exposure are a plus; you will be part of a dynamic team.

Qualifications

• 1-2 years of customer service experience; 1 year of retail preferred.
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel.
• Ability to quickly learn new software and applications.
• Excellent verbal and written communication skills.
• Follow procedures in place with minimal error.
• Ability to manage work and effectively multi-task.
• Use interpersonal skills and customer-focused attitude to contribute to the team.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer-focused goals.
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns.
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values.
• Make good decisions based on analysis and knowledge; work with urgency and close issues.
• Assist with special projects within our Retail Operations and E-Commerce Departments.

Skills

Customer service

Retail experience

Communication

Multitasking

Interpersonal skills

Procedural adherence

Learn new software

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Customer Experience Specialist- Temporary- Johnston & Murphy

Job Category: Customer Service

Requisition Number: CUSTO002655

• Full-Time
• On-site

Locations

Showing 1 location

Description

Job Summary:

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

Job Responsibilities:

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within our Retail Operations and E-Commerce Departments

Job Requirements:

• 1-2 years of customer service/call center experience; 1 year of retail experience preferred
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel
• Ability to quickly learn new software and applications
• Excellent verbal and written communication skills
• Follow procedures in place with minimal error
• Ability to manage work and effectively multi-task
• Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.