Customer Experience Agent — Growth & Bonuses

Answering Service Care; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free)

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care, a three-generation family business, seeks an Answering Service Agent to deliver professional support for diverse clients across the United States. You will handle calls, perform lead intakes, schedule appointments, and relay messages with accuracy and care.

The role emphasizes empathy, strong communication, and the ability to manage multiple systems while providing chat, SMS, and email support. Growth and stability are core to ASC's culture.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication

Multitasking

Active listening

Empathy

Computer skills

Patience

Job description

Answering Service Care, a three-generation family business, seeks an Answering Service Agent to deliver professional support for diverse clients across the United States. You will handle calls, perform lead intakes, schedule appointments, and relay messages with accuracy and care.

The role emphasizes empathy, strong communication, and the ability to manage multiple systems while providing chat, SMS, and email support. Growth and stability are core to ASC's culture.