Customer Experience Agent — Contact Center

Talentify; Wichita (KS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Casual dress code

Paid training

Career growth

Job summary

MCI is seeking a Contact Center Representative in Wichita, KS. You will handle inbound and outbound calls, assist customers, and ensure a positive experience. This role requires problem-solving skills and the ability to work in a fast-paced environment.

The position emphasizes accurate information delivery, CRM documentation, and adherence to scripts and procedures. English proficiency is required; Spanish is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computers and CRM systems.
• Fluency in English; Spanish a plus.
• 18 years or older and legally eligible to work in the U.S.
• 1+ year experience in a contact center or customer service role.

Responsibilities

• Answer incoming calls and respond to customer inquiries courteously and efficiently.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when needed.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality and customer satisfaction.
• Follow scripts and comply with company procedures and training.

Skills

Communication

Problem solving

Multitasking

CRM proficiency

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

CRM software

Job description

MCI is seeking a Contact Center Representative in Wichita, KS. You will handle inbound and outbound calls, assist customers, and ensure a positive experience. This role requires problem-solving skills and the ability to work in a fast-paced environment.

The position emphasizes accurate information delivery, CRM documentation, and adherence to scripts and procedures. English proficiency is required; Spanish is a plus.