Customer Experience Advocate — Wellness Platform (Phoenix)

Arketa; Oregon; Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Stock Options

Medical Insurance

Unlimited PTO

Wellness Reimbursement

Advancement Opportunities

Job summary

Arketa in the United States is hiring a Customer Support Advocate to be the primary contact for our Partners across chat, email, and Zoom. You will own inquiries from start to resolution, guiding Partners through Arketa's features and documenting outcomes to prevent repeats.

This in-person, five-days-a-week role is based in Phoenix, AZ, with weekend/overnight shifts. You’ll learn Arketa deeply, collaborate with Product, Engineering, Onboarding, and Migrations, and turn Partners into advocates

Qualifications

• 1–2 years of experience in a high-volume customer support role.
• Impeccable written communication in chat and email.
• Ability to balance inbound chats, calls, and emails while prioritizing resolutions.
• Strong judgment and problem-solving with Partners' experience in mind.
• Willingness to work weekend/overnight shifts and be in the office five days a week.

Responsibilities

• Own Partner interactions from start to finish across chat, email, and Zoom.
• Guide Partners through Arketa features and resolve issues quickly.
• Collaborate with Product, Engineering, Onboarding, and Migrations to unblock Partners.
• Deliver accurate, empathetic responses that build trust and loyalty.
• Advocate for Partners internally by sharing feedback to improve features.

Skills

Customer support

Written communication

Multitasking

Problem solving

Process improvement

Team player

Organization

Education

Bachelor's degree

Tools

Intercom

Slack

Notion

Google Suite

Job description

Arketa in the United States is hiring a Customer Support Advocate to be the primary contact for our Partners across chat, email, and Zoom. You will own inquiries from start to resolution, guiding Partners through Arketa's features and documenting outcomes to prevent repeats.

This in-person, five-days-a-week role is based in Phoenix, AZ, with weekend/overnight shifts. You’ll learn Arketa deeply, collaborate with Product, Engineering, Onboarding, and Migrations, and turn Partners into advocates