Customer Service Advocate – D365 & Field Support

Mazak Corporation; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Mazak Corporation in Phoenix, AZ is seeking a Customer Service Advocate to join our Western Region. The role focuses on improving the customer service experience by acting as a liaison between the service team and customers and by supporting the service team internally.

The successful candidate will manage calls, assist with non-technical inquiries, support D365 usage, coordinate technician appointments, and follow up with customers to ensure satisfaction.

Qualifications

• High School Diploma or GED required
• Strong customer service skills
• Experience using Microsoft Office products
• Accounts receivable and D365 experience a plus
• Ability to multi-task
• Excellent communication and email etiquette
• Attention to detail
• Time management and teamwork

Responsibilities

• Answer initial Service department calls and route or enter cases as needed
• Assist with non-technical questions and set callback expectations
• Support the Region in D365 usage and training
• Advise customers of Field Service Technician appointments and follow-up
• Conduct customer surveys after case closure to assess satisfaction
• Monitor D365 cases and the Mazak Service Portal
• Coordinate with Export for registrations and relocations and update D365 asset movement
• Monitor service email inbox and distribute inquiries to the team

Job description

Mazak Corporation in Phoenix, AZ is seeking a Customer Service Advocate to join our Western Region. The role focuses on improving the customer service experience by acting as a liaison between the service team and customers and by supporting the service team internally.

The successful candidate will manage calls, assist with non-technical inquiries, support D365 usage, coordinate technician appointments, and follow up with customers to ensure satisfaction.