Remote Senior Customer Support Advocate Product Specialist

Jobgether; Oregon; Hybrid; USD 99,000 - 122,000; Full time

Benefits offered by this job

RSUs

PSUs

35 days off per year

Mental health support

Virtual rewards program

Remote-first culture

Collaborative team

Job summary

Partner Company is seeking a Staff Customer Support Advocate based in the United States. You will deliver expert frontline support and drive strategic improvements that enhance the overall customer experience, combining hands-on troubleshooting with opportunities to lead impactful projects.

As a trusted product expert, you will collaborate with product managers to share customer insights and influence product improvements, develop educational resources, and mentor team members to strengthen

Qualifications

• 7+ years in customer-facing roles, preferably in SaaS.
• Proven frontline support track record with high performance.
• Advanced technical troubleshooting and issue resolution skills.
• Ability to balance day-to-day support with strategic projects and initiatives.
• Experience driving process improvements, documentation, or training.
• Mentoring and knowledge-sharing across teams.
• Strong communication, collaboration, and organizational skills.
• Ability to work remotely in North American time zones.

Responsibilities

• Deliver expert frontline customer support across email, live chat, and video calls.
• Investigate and troubleshoot complex technical issues with clear solutions.
• Lead initiatives to improve customer satisfaction and support workflows.
• Collaborate with product managers to share customer feedback and insights.
• Create educational resources and training materials for the team.
• Mentor colleagues and promote knowledge sharing and onboarding.
• Balance daily support duties with longer-term projects delivering measurable improvements.
• Adhere to a schedule aligned with North American time zones, including a weekend day.

Skills

customer-facing experience

SaaS experience

technical troubleshooting

project ownership

mentoring teammates

remote NA work

communication excellence

balancing duties with projects

Airbnb/short-term rental experience (a

Job description

Partner Company is seeking a Staff Customer Support Advocate based in the United States. You will deliver expert frontline support and drive strategic improvements that enhance the overall customer experience, combining hands-on troubleshooting with opportunities to lead impactful projects.

As a trusted product expert, you will collaborate with product managers to share customer insights and influence product improvements, develop educational resources, and mentor team members to strengthen