Customer Support Advocate - Wellness Tech (Remote)

SportsTechJobs; United States; Híbrido; USD 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Stock Options

Medical Insurance

Unlimited PTO

Wellness Reimbursement

Career Advancement

Descripción de la vacante

Arketa is hiring a Customer Support Advocate in the United States to be the single point of contact for partners across chat, email, and Zoom. You will guide partners through Arketa’s features, resolve complex issues, and advocate for their needs to improve the product roadmap.

This fast-paced role requires weekend/overnight availability and a strong focus on delivering exceptional partner experiences. You’ll work with Product, Engineering, Onboarding, and Migrations teams to unblock challenges

Formación

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role.
• Impeccable written communication. You can explain complex things clearly, warmly, and concisely in chat and email.
• Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing multiple high-priority resolutions.
• Great judgment and the ability to problem-solve on your feet, always keeping the Partner experience in mind.
• Ability to identify opportunities for process improvement that contribute to a first-class Partner experience.
• Four-year post-secondary education / Bachelor's degree.

Responsabilidades

• Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls.
• Show up for your shift and Partners, staying available and engaged during scheduled hours.
• Own the resolution, not just the response, and ensure problems are fixed on the first contact.
• Collaborate across Product, Engineering, Onboarding, and Migrations to unblock issues.
• Leverage AI-assisted tools to accelerate research and drafting with accuracy.
• Advocate for Partners internally and share insights to improve features.

Conocimientos

Customer support

Written communication

Multitasking

Problem solving

Team player

Process improvement

Organizational skills

Educación

Bachelor's degree

Herramientas

Intercom

Slack

Notion

Google Suite

AI-assisted tools

Descripción del empleo

Arketa is hiring a Customer Support Advocate in the United States to be the single point of contact for partners across chat, email, and Zoom. You will guide partners through Arketa’s features, resolve complex issues, and advocate for their needs to improve the product roadmap.

This fast-paced role requires weekend/overnight availability and a strong focus on delivering exceptional partner experiences. You’ll work with Product, Engineering, Onboarding, and Migrations teams to unblock challenges