Phone-Based Customer Advocate

Health Care Service Corporation; Oklahoma City (OK); On-site; USD 23,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) in Oklahoma City is seeking a customer service representative to handle phone and written inquiries in a call center. Under supervision, you will respond promptly and accurately, spending about 90% of time on calls to research and resolve issues.

Required are a high school diploma or GED and at least 1 year of customer service experience; data entry and strong communication skills are a plus. Compensation ranges from $17.75 to $28.39 per hour.

Qualifications

• High school diploma or GED is required.
• At least 1 year of customer service experience.
• Ability to handle phone calls and written inquiries with accuracy.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs.

Responsibilities

• Respond to telephone and written inquiries in a prompt, accurate and objective manner.
• Conduct research on inquiries; coordinate or handle resolution of issues.
• Spend approximately 90% of the scheduled time on the phone in a call center.

Skills

Customer service

Data entry

Interpersonal skills

Communication skills

Analytical skills

Education

High school diploma or GED

Job description

Health Care Service Corporation (HCSC) in Oklahoma City is seeking a customer service representative to handle phone and written inquiries in a call center. Under supervision, you will respond promptly and accurately, spending about 90% of time on calls to research and resolve issues.

Required are a high school diploma or GED and at least 1 year of customer service experience; data entry and strong communication skills are a plus. Compensation ranges from $17.75 to $28.39 per hour.