Workforce Services Concierge & Customer Advocate

Equus; Decorah (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a customer service specialist to serve as first point of contact for Workforce Center Services in Decorah, IA. You will help job seekers access employment resources and basic information.

Responsibilities include promoting services, coordinating with partner staff, maintaining workshops schedules, and generating reports for leadership. The role requires strong communication and computer skills with the ability to work independently or as part of a team.

Qualifications

• Education: Associate Degree with course work in Social Services or related field or equivalent experience
• Experience: Minimum 2 years customer service experience required
• Excellent verbal and written communication skills
• Ability to access resources and assist diverse populations
• Basic computer literacy and use of Internet/Microsoft Office

Responsibilities

• Serves as first point of contact for all customers seeking Workforce Center Services.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate, timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to workshops, assessments and internal programs.
• Coordinate the efficient use of resources with partner staff.
• Maintain the schedule of workshops and orientations, and provide up-to-date information on regional activities.
• Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.

Skills

Customer service

Communication skills

Public relations

Computer literacy

Education

Associate Degree in Social Services or related field

Tools

Microsoft Office

Job description

Dynamic Workforce Solutions is seeking a customer service specialist to serve as first point of contact for Workforce Center Services in Decorah, IA. You will help job seekers access employment resources and basic information.

Responsibilities include promoting services, coordinating with partner staff, maintaining workshops schedules, and generating reports for leadership. The role requires strong communication and computer skills with the ability to work independently or as part of a team.