Customer Experience Advisor (Utilities & Scheduling)

The Clancy Group; Pennsylvania; On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance

Employee discounts

Cycle to work

Employee assistance

Job summary

The Clancy Group is seeking a Customer Service Advisor in Huntingdon to deliver a high-quality customer experience. You will be the link between customers and operations, coordinating essential work and keeping customers informed throughout their journey.

This role involves handling enquiries, scheduling, admin tasks and stakeholder engagement, with opportunities to develop a broad range of skills in a supportive team environment.

Qualifications

• Experience in customer service, administration, scheduling, coordination or fast-paced customer-facing environments.
• Strong IT skills, attention to detail and ability to work collaboratively in a team.
• Experience with SAP or Genesys is advantageous, with full training provided.

Responsibilities

• Manage customer enquiries across multiple channels with clear, professional support.
• Coordinate and book appointments and keep customers informed throughout the process.
• Work with operational teams to deliver work efficiently and meet service targets and commitments.

Skills

Customer service

Administration

Scheduling

Coordination

Contact centres

Utilities

Housing

Logistics

Retail management

Tools

SAP

Genesys

Job description

The Clancy Group is seeking a Customer Service Advisor in Huntingdon to deliver a high-quality customer experience. You will be the link between customers and operations, coordinating essential work and keeping customers informed throughout their journey.

This role involves handling enquiries, scheduling, admin tasks and stakeholder engagement, with opportunities to develop a broad range of skills in a supportive team environment.