Customer Experience Advisor – Insightful Guidance & Support

Market Value Southwest; Milwaukee (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Market Value Southwest in Milwaukee, WI seeks a Customer Service Advisor to provide knowledgeable, personalized assistance to customers navigating products, services, and resources. You will listen to needs, offer clear information, and guide customers through available options with a thoughtful approach.

The role emphasizes listening, helpful communication, and accurate record-keeping while supporting team programs and evolving customer service initiatives.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Ability to understand customer needs and explain options clearly.

Responsibilities

• Communicate directly with customers to understand questions and needs.
• Provide information about products, services, programs, and offerings.
• Assist customers in understanding options and next steps.
• Explain features, service details, and company processes clearly.
• Document interactions and maintain accurate records.
• Follow up on outstanding questions or requests and gather feedback.
• Collaborate with internal teams to resolve complex inquiries.
• Maintain professional, helpful customer interactions at all times.

Skills

Clear communication

Active listening

Problem solving

Customer interaction

Education

Bachelor's degree or 1-2 years of relevant experience

Job description

Market Value Southwest in Milwaukee, WI seeks a Customer Service Advisor to provide knowledgeable, personalized assistance to customers navigating products, services, and resources. You will listen to needs, offer clear information, and guide customers through available options with a thoughtful approach.

The role emphasizes listening, helpful communication, and accurate record-keeping while supporting team programs and evolving customer service initiatives.