Customer Experience Lead – Collision Repair

CSN Collision; Menomonee Falls (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and PTO

Flexible scheduling

Supportive team environment with opportunities for career growth

Job summary

A leading collision repair facility in Menomonee Falls is seeking a Customer Service Representative. This role involves delivering excellent customer service throughout the repair process, guiding clients, and ensuring timely communication. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Competitive pay and benefits are offered, along with opportunities for career growth.

Qualifications

• Previous experience in customer service or the collision repair industry is a plus.

Responsibilities

• Provide a welcoming and professional customer experience.
• Guide customers through the collision repair process.
• Gather vehicle photos and accident details.
• Keep customers informed of repair status.
• Verify insurance, liability, and rental coverage.
• Receive and process parts and sublet invoices.
• Conduct final quality control check before vehicle delivery.
• Assist with accounts receivable follow-up.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Attention to detail

Customer-first mindset

Ability to multitask in a fast-paced environment

Job description

A leading collision repair facility in Menomonee Falls is seeking a Customer Service Representative. This role involves delivering excellent customer service throughout the repair process, guiding clients, and ensuring timely communication. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Competitive pay and benefits are offered, along with opportunities for career growth.