Automotive Parts Advisor

Fox Mazda; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance

Job summary

Fox Motors seeks an Automotive Parts Advisor in Grand Rapids, MI, at Fox Mazda. You will develop trust with customers and the internal team to build long-term relationships while supporting parts sales and service operations.

You will assist customers, quote prices, review estimates, and coordinate part delivery. The role emphasizes strong communication, tech comfort, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist all customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials and ensure exposure to full product line.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts and pricing align with the estimate.
• Notify service advisor and customer when special ordered parts are received.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Follow up on back-ordered parts.
• Assist outside sales reps with orders.
• Ensure all charge sales are signed by the customer.
• Set up orders for daily shipment, delivery, or pick-up.

Skills

Technology use

Communication

multitasking / time management

Education

High school diploma or GED

Job description

Fox Motors has an Automotive Parts Advisor opening in Grand Rapids, MI at Fox Mazda. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers and internal team that will build long-term relationships.

KEY RESPONSIBILITIES

The Parts Advisor is a trusted expert that plays an active role in the parts department's success. As a Parts Advisor, you are responsible for assisting and selling parts to all customers, over the counter, through the shop, or on the phone. Fox Motors is looking for a Parts Advisor that is customer focused, has a desire to work with technology, and outstanding communication skills.

Key responsibilities include the following. Others may be assigned.

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Follows up on back-ordered parts.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps current on new products and product updates.

SKILLS & EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management.