Customer Experience & Administrative Coordinator

Modine Manufacturing Company; Owatonna (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Maternity Leave (12 weeks at 100% pay)

Paternity Leave (4 weeks at 100% pay)

401k Retirement plan with company 100%

Tuition Reimbursement

Health Savings Account with employer

Flexible Spending Accounts

Job summary

Modine Manufacturing Company in Minnesota seeks an Administrative Support Specialist to assist front desk, customer service, and multiple departments. Responsibilities include travel arrangements, entering parts orders, writing quotes and sales orders, and maintaining the customer service inquiry database.

You will engage customers, support field technicians, and help improve processes using MS Office tools.

Qualifications

• Extensive prior experience performing mid-to-high level administrative work.
• Excellent computer and software application skills, especially in MS Office products.
• Ability to work as a part of a team.
• Excellent skills in organizing projects and information.
• Excellent phone skills and ability to relate to customers over the phone.
• Excellent time and self-management skills
• Confidence to work with a variety of people inside and outside the company.
• Motivation to learn new things and handle increased responsibility.
• Motivation to improve systems and solve problems.
• Willing to take charge of projects and improvements; including influencing others.
• Work quickly, accurately, and efficiently.

Responsibilities

• Occupy front desk and greet customers and visitors professionally and answer phone calls and distribute to the appropriate party.
• Receive and dispatch incoming C/S phone calls, maintain phone records when appropriate.
• Assist with Field Service Reports (FSR), Return Material Authorizations (RMA), and Sales Order (SO) support during high traffic times.
• Expedite accurate and timely completion of FSR's and Startup Reports, with monthly follow up on open issues.
• Follow-up on all open RMA's on a routine basis.
• Maintain technician On-call schedules, update departmental calendars, and coordinate and inform appropriate parties on scheduling matters.
• Update Maintain Customer Service Reporting Metrics and Issues list.

Skills

Administrative experience

Customer service

Phone skills

Time management

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Job description

Modine Manufacturing Company in Minnesota seeks an Administrative Support Specialist to assist front desk, customer service, and multiple departments. Responsibilities include travel arrangements, entering parts orders, writing quotes and sales orders, and maintaining the customer service inquiry database.

You will engage customers, support field technicians, and help improve processes using MS Office tools.