Customer Service & Logistics Specialist

Gentherm; Trenton (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Tuition Reimbursement

Paid Vacation

Dental Insurance

Vision Insurance

Job summary

Modine, a global leader in thermal management, is hiring a Customer Service Representative. You will interact with customers, material planners, shipping, and production to ensure on-time delivery and overall satisfaction.

You will manage orders, update portals, and resolve discrepancies with sales teams while maintaining forecasts in SAP. The role requires a High School diploma (associates or bachelor’s preferred), 2+ years in relevant fields, SAP/ERP experience, and proficiency with Microsoft

Qualifications

• 2+ years experience in customer service, manufacturing or equivalent
• SAP or other ERP system experience
• Proficient with Microsoft Office Suite: Excel, Outlook, Word, PowerPoint

Responsibilities

• Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department.
• Update and maintain all customer web portals.
• Reconcile any order discrepancies (price/lead time/minimum quantities/etc.) with Corporate Sales and/or Customer.
• Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties.
• Maintain customer forecast as needed in SAP.
• Manage, check and enter discrete & inter-company orders.
• Perform required SAP maintenance for sales and distribution activities to ensure system accuracy.
• For customers using line sequencing, maintain schedule/open requirements.
• Participate and eventually lead customer service related continuous improvement activities.
• Other duties as needed to support customers.

Skills

Customer service

MS Office

Education

High School diploma

Associate/Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

Modine, a global leader in thermal management, is hiring a Customer Service Representative. You will interact with customers, material planners, shipping, and production to ensure on-time delivery and overall satisfaction.

You will manage orders, update portals, and resolve discrepancies with sales teams while maintaining forecasts in SAP. The role requires a High School diploma (associates or bachelor’s preferred), 2+ years in relevant fields, SAP/ERP experience, and proficiency with Microsoft