Customer Service Specialist - SAP/ERP & On-Time Delivery

GENTHERM GmbH; Racine (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive benefits package

Paid vacation

Short term disability

401(k)

Health insurance

Dental

Vision

Life insurance

Flex spending benefits

Tuition reimbursement

Health Savings Account

Job summary

Modine Manufacturing Company in Racine, Wisconsin, is seeking a Customer Service Representative to interface with customers, material planners, and production to ensure on-time delivery and accurate order processing.

You will update customer portals, resolve order discrepancies, and support continuous improvement efforts, with SAP maintenance and forecast management in a manufacturing setting.

Qualifications

• 2+ years experience in customer service, manufacturing or equivalent
• SAP or other ERP system experience
• Proficient with Microsoft Office Suite: Excel, Outlook, Word, PowerPoint

Responsibilities

• Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department
• Update and maintain all customer web portals
• Reconcile any order discrepancies with Corporate Sales and/or Customer
• Review customer scorecards for accuracy and escalate as needed
• Maintain customer forecast as needed in SAP
• Manage, check and enter discrete & inter-company orders
• Perform SAP maintenance for sales and distribution activities
• Maintain schedule/open requirements for line sequencing
• Participate in continuous improvement activities related to customer service
• Other duties to support customers

Skills

Customer service

Manufacturing experience

ERP systems

MS Office suite

Education

High School diploma; associate/bachelor preferred

Tools

SAP

Microsoft Office

Job description

Modine Manufacturing Company in Racine, Wisconsin, is seeking a Customer Service Representative to interface with customers, material planners, and production to ensure on-time delivery and accurate order processing.

You will update customer portals, resolve order discrepancies, and support continuous improvement efforts, with SAP maintenance and forecast management in a manufacturing setting.