Delivery Coordinator - Delivery Operations

NFM; Kansas City (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases

Inclusive culture

Health, dental, vision, life Insurance

Short and long term disability

Paid holidays

Paid time off

Staff discount

Career development opportunities

Volunteer opportunities

Tuition Reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart (NFM) in Kansas City, KS, is hiring a Delivery Coordinator II to investigate and resolve warehouse inventory issues and ensure that orders are scheduled for delivery and ready for delivery. You will contact customers when deliveries cannot be kept, support delivery providers, and coordinate with management and office staff to keep deliveries smooth.

Requires a high school diploma or GED and at least 1 year of clerical/customer relations experience; weekend/early hours

Qualifications

• High School Diploma or GED required.
• 1 year of office/clerical experience with customer relations and problem resolution.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required.
• Data entry skills at 50 words per minute per department requirements.
• Excellent oral communication and phone skills.
• Pre-employment screening includes criminal background checks.

Responsibilities

• Audit delivery orders and exception reports to identify problems and take actions.
• Advise teammates and delivery providers on necessary actions to execute the business plan.
• Analyze requests and provide approvals or alternatives to ensure customer loyalty.
• Assist and direct delivery providers, management, office staff and delivery teams.

Skills

Customer service

Data entry

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $16.22 - 22.29 Hourly

The scheduled hours for the role are from 9:00am-5:30pm, with Sunday and Monday OFF!

Job Description: Your Piece of the Puzzle

NFM’s Delivery Coordinator II will investigate and resolve warehouse inventory problems, ensuring that orders are scheduled for delivery and ready for delivery. You will be responsible for contacting customers whose merchandise will not be delivered as scheduled. Your role will help ensure that all phases of delivery operations happen in a smooth and efficient manner.

Job Duties: A Day in the Life

• Audit: Review all delivery orders and exception reports to identify any problems and take needed actions to resolve those problems
• Advise: Provide guidance to teammates and delivery providers regarding necessary actions to execute the business plan
• Analyze: Evaluate requests from teammates and provide approval or alternative solutions to ensure customer loyalty
• Assist: Support and direct the delivery providers, including management, office staff and delivery teams

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED
• 1 year of office/clerical related experience which included customer relations responsibility and problem resolution
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products required
• Data entry skills per established department requirements; 50 words per minute
• Excellent oral communication and phone skills
• Pre‑employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full‑time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer