Customer Relationship Manager

BioSource International, Inc.; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

BioSource International, Inc. is seeking an Account Manager to act as the primary contact for key customer accounts in a manufacturing setting.

You will build long-term relationships, support commercial activities, and work with internal teams to ensure successful execution of customer programs. The ideal candidate is relationship-driven, commercially minded, highly organized, and capable of owning customer accounts while coordinating with Engineering, Quality, Purchasing, and Operations to

Qualifications

• Experience in account management within a manufacturing environment.
• Experience with Automotive OEM, Tier 1, or Tier 2 suppliers is a plus.
• Ownership of RFQ, quotations, pricing, and proposals.
• Commercial experience including pricing, contracts, profitability reviews, and negotiations.
• Ability to collaborate cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, and engineering changes.

Responsibilities

• Manage and strengthen existing customer relationships.
• Voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve performance.
• Ensure communication and collaboration throughout the product lifecycle.
• Some Travel.

Skills

Relationship management

Commercial mindset

Organized

Account ownership

Cross-functional

Communication skills

Forecasting

Account planning

CRM experience

Tools

ERP systems

Microsoft Excel

Business reporting tools

Job description

The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain long-term customer relationships, support commercial activities, and collaborate closely with internal teams to ensure successful execution of customer programs.

The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable working with both customers and internal teams. They demonstrate strong ownership of customer accounts, understand manufacturing operations, and can successfully manage complex customer relationships while supporting long-term business objectives.

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Requirements

• Account management experience within a manufacturing environment.
• Automotive OEM, Tier 1, or Tier 2 supplier experience.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools.
• Experience conducting business reviews, forecasting, and account planning.
• Some Travel.