Customer Account & Order Specialist (SAP/EDI)

Champion-Packaging-; Woodridge (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Champion-Packaging- seeks a Customer Service Associate to manage orders, respond to customer inquiries, and coordinate with Shipping, Production, Purchasing and Sales. You will maintain contact with customers regarding orders, deliveries, returns and issues in a professional and timely manner.

The role requires a minimum of 5 years in customer service, EDI and SAP experience, and proficiency with Excel, Outlook, Word and PowerPoint, along with logistics and manufacturing experience and strong

Qualifications

• Minimum 5 years customer service experience
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Strong self-motivation and detail orientation
• Excellent communication and teamwork skills
• Ability to multitask with accuracy

Responsibilities

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers on order changes
• Coordinate with Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors professionally

Skills

Customer service

EDI experience

SAP experience

Excel

Outlook

Word

PowerPoint

Logistics

Manufacturing

Detail oriented

Communication

Teamwork

Multitasking

Self-starter

Education

High school diploma or equivalent

Job description

Champion-Packaging- seeks a Customer Service Associate to manage orders, respond to customer inquiries, and coordinate with Shipping, Production, Purchasing and Sales. You will maintain contact with customers regarding orders, deliveries, returns and issues in a professional and timely manner.

The role requires a minimum of 5 years in customer service, EDI and SAP experience, and proficiency with Excel, Outlook, Word and PowerPoint, along with logistics and manufacturing experience and strong