Customer Excellence Specialist

Jobtailor; Paramus (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Paramus, NJ is seeking a Customer/Sales Support professional to establish and maintain customer contracts and act as the primary contact for communication and documentation.

You will manage weekly reports, compare forecasts to usage, and support purchasing decisions based on market conditions and customer needs. Strong Excel skills and familiarity with ERP/SFDC systems will help you succeed in this role.

Qualifications

• 3-5 years of experience in Customer/Sales Support (or similar).
• Bachelor's degree required.
• Proficient in Excel; strong data handling and reporting skills.
• Experience with Infor M3 is a plus.
• Experience with Salesforce is a plus.

Responsibilities

• Establish and maintain customer contracts.
• Serve as the primary contact for customer communication and documentation.
• Manage weekly position reports and provide updates to the Sales team.
• Compare forecasts to actual usage and support planning using monthly averages.
• Recommend purchases based on market conditions and customer requirements.
• Handle costing requests and distribute results to the appropriate teams.
• Maintain internal and external databases including customer portals.
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery.
• Address customer and Sales inquiries; support issue resolution across departments.

Skills

Excel

Infor M3

Salesforce

Education

Bachelor's degree

Tools

Infor M3

Salesforce

Job description

Responsibilities

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Requirements

• 3-5 years of experience in Customer/Sales Support
• Bachelor's degree
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus