Escalation Specialist

Dexian; Chandler (AZ); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Dexian in Chandler, AZ is seeking a qualifying candidate for an 18-month contract role focused on complaint resolution within the financial services sector. The position pays $21-$26 per hour and starts ASAP.

Excellent empathy, communication, and the ability to navigate multiple systems while working from home part of the time are essential. Training includes 6 weeks onsite, after which the role shifts to a hybrid schedule with 5 days onsite and 5 days remote.

Qualifications

• 3+ years of Complaint Resolution experience in Financial Services or Insurance industry.
• Strong communication to de-escalate customers over the phone.
• Follow policy and procedures to execute tasks repetitively.
• Pipeline and time management across statuses while meeting deadlines.
• Tech savvy; work from home part of the time and navigate multiple systems.
• Empathy and thick skin to assist upset customers.

Skills

Empathy

De-escalation

Communication skills

Policy adherence

Time management

Tech savvy

Job description

• 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).
• Strong communication skills with the ability to de-escalate customers over the phone
• Ability to follow policy and procedures to execute tasks repetitively
• Pipeline and time management – work on different complaints in different statuses while meeting deadlines
• Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
• MUST HAVE: Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need “thick skin” since some customers might take out anger on representative.
• Address: CHANDLER,AZ
• Pay Rate: $21-$26/hr
• Start Date: asap
• Position Type/Duration of Assignment: 18mo contract
• Hours/Schedule(if training schedule include here): Mon-Fri, 8a – 4:30p
• Hybrid schedule: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remote