Escalations Specialist - Financial Services & Credit Cards

Dexian; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Dexian is seeking an Escalations Representative for our team in West Des Moines, IA. The role focuses on supporting escalations, identifying opportunities to improve processes, and handling moderately complex transactional or customer support tasks under supervisor guidance.

The position involves interacting with client personnel to provide effective assistance and resolution of issues, contributing to service quality in financial products and operations.

Qualifications

• Minimum 2 years of experience in customer service, financial services, underwriting, or quality assurance support.
• Equivalent experience demonstrated through work, consulting, training, or military service.
• Experience supporting escalations, ideally with credit card products.

Responsibilities

• Support escalation cases and seek opportunities to enhance operational processes.
• Perform moderately complex customer support and transactional tasks.
• Receive direction from supervisors and elevate non-routine questions as needed.
• Interact with client personnel across a variety of information exchange requirements.

Skills

Customer service

Escalations

Credit card products

Process improvement

Education

High School Diploma or GED

Job description

Dexian is seeking an Escalations Representative for our team in West Des Moines, IA. The role focuses on supporting escalations, identifying opportunities to improve processes, and handling moderately complex transactional or customer support tasks under supervisor guidance.

The position involves interacting with client personnel to provide effective assistance and resolution of issues, contributing to service quality in financial products and operations.