Customer Engagement Specialist

Sunrun; Lehi (UT); On-site; USD 27,717 - 36,961; Full time

Job summary

A leading solar energy company is seeking a Customer Engagement Specialist in Lehi, Utah. The role involves being the trusted point of contact for customers, providing personalized support, and enhancing their solar journey. Candidates should have at least 2-3 years of experience in customer service and be proficient with relevant applications. A supportive culture emphasizes proactive problem-solving and relationship building to deliver exceptional customer satisfaction. Join a mission to connect people with sustainable energy solutions.

Qualifications

• 2‑3 years experience with Customer Service, Customer Experience, or Customer Management.
• Previous experience in energy or solar preferred.
• Highly proficient with applications like MS Office and Salesforce.

Responsibilities

• Act as a trusted point of contact for customers.
• Offer personalized assistance and support tailored to customer needs.
• Anticipate customer needs and provide proactive solutions.
• Handle escalated issues efficiently and professionally.
• Guide customers through their solar experience.
• Conduct regular account reviews and recommend products.

Skills

Customer Service

Account Management

Proficient with MS Office

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Salesforce

DocuSign

G Suite

Job description

Join to apply for the Customer Engagement Specialist role at Sunrun

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.

Responsibilities

• Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
• Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence.
• Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement.
• Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de‑escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence.
• Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey.
• Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long‑term satisfaction.

Qualifications

• High School Diploma
• Bachelor’s degree preferred
• At least 2‑3 years experience with Customer Service or Customer Experience, or Customer Management
• Previous energy or solar experience is not required but preferred
• Experience managing accounts preferred
• Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems.

Recruiter

Jacquie Hoffman ([e-mail])

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting Salary/wage For This Opportunity

$20.12 to $26.83

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun