Customer Engagement Representative - 174632

Piper Companies; Malvern (AR); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Piper Companies is seeking a Customer Engagement Representative to join our team in Malvern, PA. This onsite role supports customers through the order lifecycle, including quoting, order processing, billing, account support, and issue resolution.

You will work with Salesforce and SAP, and use Excel to manage data while coordinating with Sales and Finance to ensure accurate pricing and delivery. The position requires 4+ years in customer service or order management, and a high school diploma or

Qualifications

• 4+ years of customer service, order management, or order fulfillment experience.
• Experience with ERP and CRM platforms; Salesforce and SAP preferred.
• Proficiency with Microsoft Office, including Excel.
• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

Responsibilities

• Assist customers with pricing, product availability, order status, delivery, invoicing, and account questions.
• Process customer quotes and orders while ensuring accurate pricing, inventory, and delivery information.
• Manage customer cases, orders, and account information within Salesforce and SAP.
• Resolve billing discrepancies, returns, expedited orders, and other customer service issues.
• Partner with Sales, Finance, Planning, and IT to resolve customer-impacting concerns.
• Maintain accurate records and support ongoing process and service improvements.

Skills

Customer service

Order management

Order fulfillment

Communication

Education

High school diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Salesforce

SAP

Microsoft Office

Excel

Job description

Piper Companies is seeking a Customer Engagement Representative to join a leading industrial automation and manufacturing technology organization in Malvern, PA. This onsite role will support customers throughout the order lifecycle, including quoting, order processing, billing, account support, and issue resolution.

Responsibilities of the Customer Engagement Representative

• Assist customers with pricing, product availability, order status, delivery, invoicing, and account questions.
• Process customer quotes and orders while ensuring accurate pricing, inventory, and delivery information.
• Manage customer cases, orders, and account information within Salesforce and SAP.
• Resolve billing discrepancies, returns, expedited orders, and other customer service issues.
• Partner with Sales, Finance, Planning, and IT to resolve customer-impacting concerns.
• Maintain accurate records and support ongoing process and service improvements.

Qualifications of the Customer Engagement Representative

• 4+ years of customer service, order management, or order fulfillment experience.
• Hands-on experience with ERP and CRM platforms; Salesforce and SAP strongly preferred.
• Proficiency with Microsoft Office, including Excel.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Compensation of the Customer Engagement Representative

• Pay Rate: $25/hr
• Location: Malvern, PA – Onsite
• Schedule: Monday–Friday, 10:00 AM–6:30 PM
• Comprehensive benefits package

Keywords: Customer Service, Customer Support, Customer Engagement, Order Management, Order Processing, Order Entry, Order Fulfillment, Customer Care, Customer Experience, Account Support, Sales Support, Client Services, ERP, CRM, Salesforce, SAP, Billing, Invoicing

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