Customer Engagement Representative

Zachary Piper Solutions; Malvern (AR); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match up to 6%

11 paid holidays

PTO including vacation and sick time

Job summary

Piper Companies in Malvern, PA is seeking a Customer Engagement Representative to support the full customer lifecycle, including quoting, order entry, order management, billing and issue resolution. You will be the primary customer contact across Salesforce and SAP, delivering professional communication and cross-functional collaboration.

Requirements include 4+ years in customer service or order fulfillment, a high school diploma (associate/bachelor's preferred), and experience with ERP/CRM

Qualifications

• 4+ years of customer service, engagement, or order fulfillment experience.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience using ERP and CRM systems in a customer-facing environment.
• Proven ability to meet quality, productivity, and order-processing metrics.
• Demonstrated customer ownership and follow-through from issue identification through resolution.

Responsibilities

• Support customers via phone and email.
• Manage quoting, order entry, order management, billing, and issue resolution.
• Serve as primary contact across Salesforce and SAP.
• Collaborate across sales, finance, planning, and IT teams.

Skills

Customer service

Order processing

Communication skills

ERP systems

CRM systems

Cross-functional collaboration

Education

High school diploma

Associate degree

Bachelor's degree

Tools

ERP systems

CRM systems

Job description

Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution. The Customer Engagement Representative will serve as a primary point of contact for customers while providing professional communication, problem-solving, and customer ownership across multiple platforms including phone, email, Salesforce, and SAP.

Responsibilities for Customer Engagement Representative:

• Experience supporting customers via phone and email
• Strong written and verbal communication skills
• Experience with quote processing and order management
• Strong attention to detail and data accuracy
• Experience collaborating across sales, finance, planning, and IT teams

Qualifications for Customer Engagement Representative:

• 4+ years of customer service, customer engagement, or order fulfillment experience
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience utilizing ERP and CRM systems in a customer-facing environment
• Proven ability to meet quality, productivity, and order-processing metrics
• Demonstrated customer ownership and follow-through from issue identification through resolution

Compensation for Customer Engagement Representative include:

• $25/hour

Benefits:

• Health, dental, and vision insurance
• Company-paid short-term and long-term disability coverage
• 401(k) with company match up to 6%
• 11 paid holidays
• PTO including vacation and sick time.

This job opens for applications on 9/16/26. Applications for this job will be accepted for at least 30 days from the posting date

Keywords: customer engagement, customer service, order fulfillment, order processing, order entry, quote processing, quoting, billing, invoicing, order status, delivery, product availability, account questions, issue resolution, customer support, customer ownership, conflict resolution, escalation management, professional communication, phone support, email support, Salesforce, SAP, CRM, ERP, case management, customer history, data integrity, order records, pricing, stock verification, expedited orders, return authorizations, process improvement, documentation, workflow improvement, root cause resolution, cross-functional collaboration, sales, finance, planning, IT, Microsoft Office, Excel, quality metrics, production metrics, customer experience, customer lifecycle.

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