Customer Engagement Representative

ZP Group; Malvern (AR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability coverage

401(k) with company match

11 paid holidays

PTO including vacation and sick time

Job summary

Piper Companies is hiring a Customer Engagement Representative to support customer operations in Malvern, PA. You will manage quoting, order entry, order management, billing, and issue resolution, acting as the main contact for customers across phone, email, Salesforce, and SAP.

The role requires 4+ years in customer service or order fulfillment, with a high school diploma or equivalent; associate or bachelor’s degree preferred. Onsite role with comprehensive benefits and growth opportunities.

Qualifications

• 4+ years of customer service, customer engagement, or order fulfillment experience.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience utilizing ERP and CRM systems in a customer-facing environment.
• Proven ability to meet quality, productivity, and order-processing metrics.
• Demonstrated customer ownership and follow-through from issue identification through resolution.

Responsibilities

• Manage the full customer lifecycle including quoting, order entry, order management, billing, and issue resolution.
• Serve as primary point of contact for customers with professional communication across channels.
• Collaborate with sales, finance, planning, and IT teams to ensure accurate, timely processing of orders and inquiries.

Skills

Customer service

Communication

Attention to detail

Cross-functional collaboration

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Salesforce

SAP

ERP

CRM systems

Job description

Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution. The Customer Engagement Representative will serve as a primary point of contact for customers while providing professional communication, problem-solving, and customer ownership across multiple platforms including phone, email, Salesforce, and SAP.

Responsibilities for Customer Engagement Representative:

• Experience supporting customers via phone and email
• Strong written and verbal communication skills
• Experience with quote processing and order management
• Strong attention to detail and data accuracy
• Experience collaborating across sales, finance, planning, and IT teams

Qualifications for Customer Engagement Representative:

• 4+ years of customer service, customer engagement, or order fulfillment experience
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience utilizing ERP and CRM systems in a customer-facing environment
• Proven ability to meet quality, productivity, and order-processing metrics
• Demonstrated customer ownership and follow-through from issue identification through resolution

Compensation for Customer Engagement Representative include:

• $25/hour

Benefits:

• Health, dental, and vision insurance
• Company-paid short-term and long-term disability coverage
• 401(k) with company match up to 6%
• 11 paid holidays
• PTO including vacation and sick time.

This job opens for applications on 9/16/26. Applications for this job will be accepted for at least 30 days from the posting date

Keywords: customer engagement, customer service, order fulfillment, order processing, order entry, quote processing, quoting, billing, invoicing, order status, delivery, product availability, account questions, issue resolution, customer support, customer ownership, conflict resolution, escalation management, professional communication, phone support, email support, Salesforce, SAP, CRM, ERP, case management, customer history, data integrity, order records, pricing, stock verification, expedited orders, return authorizations, process improvement, documentation, workflow improvement, root cause resolution, cross-functional collaboration, sales, finance, planning, IT, Microsoft Office, Excel, quality metrics, production metrics, customer experience, customer lifecycle.

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