Customer Engagement Representative - 174183

Zachary Piper Solutions; Malvern (Chester County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Dental & vision

Disability insurance

401K with company match

Paid time off

Job summary

Zachary Piper Solutions in Malvern, PA is seeking a Customer Engagement Representative to support customers throughout the full order and service process. You will combine accurate transactional work with ownership, professional communication, and problem-solving.

The role requires 4+ years in customer service or order fulfillment, experience with SAP and Salesforce, and manufacturing exposure. The compensation includes a $25/hour base pay, comprehensive benefits, and opportunities to improve

Qualifications

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience (Strongly Preferred)
• SAP and Salesforce Experience (Essential)
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Responsibilities

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and elevate appropriately when needed.
• Address quality issues, including incorrect shipments or products
• Understand what is preventing an order from moving forward.

Skills

Customer service

Order fulfillment

Conflict resolution

Ownership

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

Salesforce CRM

Job description

Zachary Piper Solutions is seeking a Customer Engagement Representative to join a privately held manufacturer of industrial sensors, controls, and automation solutions located in Malvern, PA. The Customer Engagement Representative is responsible for supporting customers throughout the full order and service process. This role combines accurate transactional work with customer ownership, professional communication, problem-solving, and de-escalation skills.

Responsibilities for the Customer Engagement Representative Include:

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and elevate appropriately when needed.
• Address quality issues, including incorrect shipments or products
• Understand what is preventing an order from moving forward.

Qualifications for the Customer Engagement Representative Include :

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience (Strongly Preferred)
• SAP and Sales Force Experience (Essential)
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Compensation for the Customer Engagement Representative Includes:

• Salary range: $ 25/hr.
• Comprehensive benefits: Top-tier medical plan , voluntary dental and vision plans, Company-paid Long-Term Disability and Short-Term Disability, and other insurances, 401K program with 100% company match of up to 6% of pay after six months, 15 paid vacation days and 5 days paid sick time

This job opens for applications on 9/21/26.Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Customer engagement, Customer Service Excellence, Customer Support, Customer Ownership, Customer Satisfaction, Order Fulfillment, Order Processing, Order Management, Delivery Coordination, SAP, Salesforce CRM, Manufacturing, Manufacturing Environment