Customer Engagement Representative - 174183

ZP Group; Malvern (Chester County); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Disability Insurance

401K match

Job summary

Zachary Piper Solutions in Malvern, PA is seeking a Customer Engagement Representative to support customers through the full order and service process in a manufacturing environment.

The role requires hands-on ERP/CRM use, strong communication, problem-solving, and the ability to de-escalate issues while coordinating with internal teams to ensure accurate and timely responses.

Qualifications

• 4+ years of customer service or order fulfillment experience with ERP/CRM use.
• Manufacturing experience strongly preferred.
• SAP and Salesforce experience required.
• High school diploma or equivalent; higher degrees preferred.
• Proven ability to meet quality and production metrics.

Responsibilities

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Own customer issues from diagnosis through resolution, coordinating with internal teams and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, returns, and difficult interactions professionally.
• Identify system or process issues affecting service quality and escalate when needed.
• Address quality issues, including incorrect shipments or products.
• Understand what is preventing an order from moving forward.

Skills

4+ years of customer service

Manufacturing experience

SAP

Salesforce CRM

Conflict resolution

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

SAP ERP

Salesforce CRM

Job description

Zachary Piper Solutions is seeking a Customer Engagement Representative to join a privately held manufacturer of industrial sensors, controls, and automation solutions located in Malvern, PA. The Customer Engagement Representative is responsible for supporting customers throughout the full order and service process. This role combines accurate transactional work with customer ownership, professional communication, problem-solving, and de-escalation skills.

Responsibilities for the Customer Engagement Representative Include:

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in both written and verbal interactions. Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and elevate appropriately when needed.
• Address quality issues, including incorrect shipments or products
• Understand what is preventing an order from moving forward.

Qualifications for the Customer Engagement Representative Include :

• 4+ years of customer service, customer engagement, or order fulfillment experience with hands-on ERP/CRM use.
• Manufacturing experience (Strongly Preferred)
• SAP and Sales Force Experience (Essential)
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Compensation for the Customer Engagement Representative Includes:

• Salary range: $ 25/hr.
• Comprehensive benefits: Top-tier medical plan , voluntary dental and vision plans, Company-paid Long-Term Disability and Short-Term Disability, and other insurances, 401K program with 100% company match of up to 6% of pay after six months, 15 paid vacation days and 5 days paid sick time

This job opens for applications on 9/21/26.Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Customer engagement, Customer Service Excellence, Customer Support, Customer Ownership, Customer Satisfaction, Order Fulfillment, Order Processing, Order Management, Delivery Coordination, SAP, Salesforce CRM, Manufacturing, Manufacturing Environment