Customer Engagement Representative

Mt. Washington Pediatric Hospital; Palm Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and incentives

Paid training and development

Supportive team environment

Career advancement opportunities

Full-time with benefits

Job summary

Mt. Washington Pediatric Hospital in Palm Harbor, FL is seeking a Customer Engagement Representative to greet customers and manage inquiries, guiding them from first contact to dealership visit.

You will respond to leads via phone, email, text, and chat, build rapport, and schedule appointments while maintaining CRM records and collaborating with sales and service teams. Training is provided; full-time with benefits.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Outstanding organizational skills with the ability to multitask.
• Positive attitude, dependable work ethic, and strong attention to detail.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Be the first point of contact for customers via phone, email, text, and online chat.
• Build rapport with customers, answer questions, and identify needs.
• Schedule appointments for sales consultations, test drives, and service visits.
• Maintain accurate customer records and document communications in the CRM.
• Collaborate with sales and service teams to maximize show rates and satisfaction.
• Follow up with prospects and customers to ensure a seamless experience.
• Support marketing campaigns by nurturing leads from multiple sources.
• Track activity and report on lead performance and follow-up efforts.

Skills

Verbal & written communication

Customer service & relationship skills

Organizational skills / multitasking

Positive attitude & reliability

Team collaboration / independence

Tools

CRM systems

Microsoft Office

Email

Job description

• Location 30777 US Highway 19 North,Palm Harbor, FL, 34684,United States

Contact information

• Phone [phone] Ext. 54200

Join Our Team as a Customer Engagement Representative!

Are you a people person who loves helping customers and thrives in a fast-paced environment? We're looking for an enthusiastic, organized, and customer-focused Customer Engagement Representative to join our growing dealership team. If you have strong communication skills, enjoy building relationships, and are motivated by achieving results, we'd love to meet you!

What You'll Do

As a Customer Engagement Representative, you'll be the first point of contact for many of our customers, helping create an exceptional experience from their first inquiry to their dealership visit.

Responsibilities include:

• Respond promptly to inbound and outbound leads via phone, email, text, and online chat.
• Build rapport with customers, answer questions, and identify their vehicle or service needs.
• Schedule appointments for sales consultations, test drives, and service visits.
• Maintain accurate customer records and document all communications in our CRM system.
• Work closely with the sales and service teams to maximize appointment show rates and customer satisfaction.
• Follow up with prospects and existing customers to ensure a seamless customer experience.
• Support dealership marketing campaigns by contacting and nurturing leads from multiple sources.
• Track activity and provide regular reports on lead performance, appointments, and follow-up efforts.

What We're Looking For

The ideal candidate is friendly, professional, and motivated to deliver outstanding customer service.

Qualifications:

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Comfortable using computers, CRM systems, email, and Microsoft Office.
• Outstanding organizational skills with the ability to multitask.
• Positive attitude, dependable work ethic, and strong attention to detail.
• Ability to work independently while contributing to a team environment.
• Previous BDC, customer service, call center, sales, or automotive experience is a plus - but we're willing to train the right person!

Why You'll Love Working Here

• Competitive pay with performance incentives.
• Paid training and ongoing professional development.
• Supportive team environment.
• Opportunities for advancement within a growing dealership.
• Full-time position with benefits available.