Service Advisor Customer Service Representative

Branham Tire & Accessories; Cullman (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Career path

Advancement opportunities

Competitive compensation

Paid time off

Paid holidays

Paid training

Company discounts

Job summary

Branham Tire & Accessories in Cullman, AL is seeking a high-performing Customer Service Representative with sales experience and stellar communication to join our team.

You will know our full product and service lines, deliver best-in-class customer service, and collaborate with teammates to achieve the location's goals while building rapport with customers.

Qualifications

• Customer service and sales experience required or preferred.
• Strong communication and negotiation skills.
• Ability to manage time and prioritize tasks.
• Comfort with in-person and phone interactions.

Responsibilities

• Receive & deliver on customer requests (Both phone & in person)
• Effectively understand customer requests
• Clearly communicate promised times
• Help manage the daily schedule
• Create a professional environment that builds rapport with customers
• Answer questions about service requests & needs
• Use negotiation skills to complete the sales process while maintaining customer satisfaction
• Data entry
• Invoicing customers

Skills

Customer service

Sales experience

Excellent communication

Negotiation skills

Time management

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits/Perks

• Career path & Advancement Opportunities
• Competitive Compensation
• Paid time off
• Paid holidays
• Paid training
• Company discounts

Job Summary

We are looking for a high-performing Customer Service Representative to join our successful team. If you have a proven track record of sales experience and fantastic communication skills, we want to hear from you.

As an Customer Service Representative, you will help our location achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.

This is a great opportunity for someone with strong interpersonal skills and customer service experience.

Responsibilities

• Receive & deliver on customer requests (Both phone & in person)
• Effectively understand customer requests
• Clearly communicate promise times
• Help manage the daily schedule
• Create a professional environment that builds rapport and puts customers at ease
• Answer customer questions about their service requests & needs
• Use strong negotiation skills to complete the sales process while maintaining a high level of customer satisfaction
• Data entry
• Invoicing customers

Qualifications

• High school diploma or GED equivalent is required; bachelor’s degree is preferred
• Valid state-issued driver’s license and clean driving record is required
• Prior sales experience/customer service in a dealership or showroom setting is preferred
• Excellent communication and negotiation skills
• Ability to manage time and serve customers with little supervision